WPX Hosting is one of the most reputable web hosting providers in 2024. With over 10 years of experience in the industry, its services are no short of being one of the best. WPX Hosting is quite popular for its reliable hosting and accessible customer support. But how good is its customer support? Let’s find out together in today’s article.
WPX Hosting offers WordPress-focused hosting services including WordPress and WooCommerce hosting plans. The company also provides domain registration services when you purchase its hosting. Its plans come with SSD storage and other advanced features. In short, WPX Hosting may well be one of the best options to choose from today!
But before you stick to their services, you should know about their customer support and if it’s worth the hype. Read this article to learn about WPX customer support in detail.
WPX Hosting: An Overview
WPX Hosting was started back in 2013 when its founders aimed to provide quality hosting to WordPress users. Since then, it has served hundreds of thousands of websites on the platform. The keys to its popularity are reliable hosting quality and faster speeds.
It mainly offers WordPress and WooCommerce hosting plans for websites of all sizes. Apart from pre-built plans, there is an option to build a scalable pricing plan that meets your requirements. The features with one hosting plan are consistent with all other plans as well.
To summarise, with fast hosting, premium features, and reasonable prices, WPX Hosting has become an attractive choice for website owners. Now let’s move on to the discussion about how good is its customer support in reality.
What Support Does WPX Offer?
WPX Hosting provides customer support using different channels. You can use the live chat option on its website to get real-time assistance and information about anything. Then there is the ticket support option where you can open a ticket to sort out your issue.
The range of this support is not limited to providing you with mere information. The support team will help you solve your issues completely. And if need be, the technical assistance team will manage your issues without requiring you to do much.
A great example of this is the site migration feature that comes free with all WPX plans. You will just ask for site migration and all the technical work will be done by their support team. So we have our answer — WPX offers both information and technical assistance to its customers.
How to Reach WPX Hosting Support?
Stretching the last section of this article, I will now tell you about the different support channels available to reach the WPX support team. It is always great for a SAAS company to have several support mediums as the customers would prefer their desired option best.
Here is an overview of the different ways you can reach their support:
1. Live Chat (Bot)
The live chat option is the quickest way to get information assistance from WPX. The option is provided on its website where you can ask anything from your live agent. The response is instant and concise.
- This option is great for getting instant information about all things WPX
2. Support Ticket
The next support option is creating a ticket for their assistance team. There are two reasons you can raise a ticket for — support and inquiry. To find this option, scroll to the bottom of the WPX website and look for “Support”. You will see the following page open after clicking on it.
- Support Tickets are best for making complaints or reporting problems
3. Email Support
Lastly, you can get assistance from the WPX team using email. You can find their email on the About page, but I will also provide it here. The official support email for WPX is “support@wpx.net“. You can email them to inquire about anything regarding their hosting services.
- Email support is usually preferred for inquiries related to business/purchases
WPX Hosting Support: Analyzed Through Numbers
WPX Hosting displays weekly stats on its website regarding the customer satisfaction rate of its support team. This and response time are two crucial aspects of providing support to customers. In this section, I will discuss the response time and satisfaction rate of WPX’s customer support.
Response Time
The average response time of the WPX customer support is only 27 seconds. This is the first response time displayed on their official website. When you look at other companies, some will respond to you in minutes while others take hours to reply. The 27-second response time is phenomenal.
Satisfaction Rate
The official number for customer satisfaction is an impressive 98%. Upon doing some research from independent researchers, I found that the satisfaction rate even jumps to 99%. This stat alone is enough to put faith in the support WPX is providing to its customers through various mediums.
Other Stats
WPX Hosting has handled over 2094 chats for assistance in the last week. Similarly, it has hosted almost 60,000 websites. And its CDN (XDN) has handled 220 TB of traffic and 5 Billion data requests as well. These stats show the scale at which the hosting provider operates.
Comparing WPX Support with Other Hosting Providers
To find the true scale and worth of the WPX support, I will now provide a detailed comparison of its support with other popular hosting providers. This will include the average response time, support channels available, and satisfaction rate if available.
So let’s begin the comparison:
1. WPX Hosting Support (Summary)
WPX offers customer support in three channels. This includes live chat, ticket support, and email support. You can get a response from their team in under 30 seconds. The satisfaction rate of WPX hosting’s support team is around 98%.
2. WP Engine
WP Engine is a popular competing web hosting company. It provides customer support via live chat, tickets, and calls. The average response time for its support is over a minute. At the same time, the live chat can be accessed for instant answers.
3. Bluehost
Another popular web hosting company is Bluehost. Call and chat are the two main options you can reach Bluehost customer support. Although there are some negative reviews on Trustpilot about its support, the overall impression is fine. It also has the live chat option available. Similar to WP Engine, the average response time is around a minute.
4. HostGator
Lastly, HostGator is a web hosting company with vast experience. Its customer support includes calls, live chat, and email options. They provide 24/7 support like the rest of the hosting companies. The average response time is under 2 minutes for the first reply.
WPX vs All Others: Compared
Now let’s put together the data available into a table. The table will summarize our comparison of their respective customer support stats and readers will be able to understand it with ease.
Here is the table:
| Hosting Company | Support Channels | Response Time | Satisfaction Rate |
|---|---|---|---|
| WPX Hosting | Live Chat, Ticket, Email | <30 seconds (avg.) | 98% |
| WP Engine | Live Chat, Ticket, Call | ~1 minute (avg.) | Not available |
| Bluehost | Call, Live Chat | ~1 minute (avg.) | Not available |
| HostGator | Call, Live Chat, Email | <2 minutes (avg.) | Not available |
Customer Reviews of WPX’s Support
Customer reviews are the best way to judge anything. These provide an unfiltered perspective based on real experience. Trustpilot is the best place to find authentic reviews about any platform.
WPX Customer Review Stats
There are a total of 3,278 verified reviews of WPX provided on the Trustpilot platform. Out of these, 97% of people have given it a 5-star (Out of 5) rating. Only 2% of these reviewers have given it a rating of 1 star. While all other ratings between 1 and 5 are less than 1% each. 97% reviews being 5/5 is staggering and proof of how good the WPX hosting support is amazing.
Now let’s take a look at some of the available reviews of WPX on the platform.
These are only a few of the reviews on the WPX page on Trustpilot. You can click this link to go to the page and look at all the available reviews.
Final Thoughts
WPX Hosting is a growing web hosting company with over 10 years of experience in the industry. From offering some of the faster hosting services to having a great customer support team, they have it all. They have won numerous awards for high performance in 2024.
Many people doubted their ridiculous claims of having a near 100% satisfaction rate. This is why I had to write this article to see if their customer support is worth the hype. And the result was quite unsurprisingly in favor of WPX Hosting. 97% of its reviews on Trustpilot were 5 stars, many of which were praising its support team.
I also compared its support to other hosting providers in this article. In short, this is a complete review of the WPX customer support for the year 2024!